Standard Return Policy


Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within 30 days of the purchase date. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. Returns may be subject to a 15% restocking fee.


If you want to exchange for a different item, you will need to return the item and place a new order.


STEP 1: REQUEST A RETURN 
  • Email us your order number, the items you want to return and the reason to return them, at orders@fibergourmet.com
  • Once your request is reviewed, you will get a confirmation email with shipping guidelines.
STEP 2: PACK THE ITEMS
  • Place your item in the original packaging and/or sturdy box and secure.
  • The return must be properly packaged to protect against damage in transit.
STEP 3: SHIP THE ITEMS
  • You are responsible for the shipping charges to return the item to us.
  • Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.

 

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