FAQ

Please scroll down for an announcement on our new pasta. 

ANNOUNCEMENT

ON OUR NEW PASTA: 

Why was a change made to the pasta I know and love?

Over the years FG has seen a sharp increase in demand for our delicious pasta. Our pasta manufacturer has been at capacity for the past few years and has been unable to keep up with our rapid growth.

Because of this, we have moved our pasta production to a high-quality Italian facility that is better equipped to handle our increased demand.

Why is there a slight change to the calories, fiber numbers, look and texture?

Each pasta facility has similar, but slightly different, machinery and processes that it uses. Our new pasta manufacturing facility has been making quality Italian pasta for decades. While most pastas can be made in any standard pasta facility, FG pasta is unique and cannot be made with just any standard machinery.

FG uses high quality specialized ingredients which require specialized machinery to produce our award-winning pasta. In each new facility there are minor process changes and tweaks which are needed to work with our unique ingredients and formulations. Therefore, the same pasta formulation may have a slightly different look and texture (and nutritionals) in each manufacturing facility.

For example, our new facility offers Teflon dies which make the pasta appear smoother and more yellow in appearance. Previously we used bronze dies which gave the pasta a more white and porous structure.

Please see our lab test here for nutrition information.


Why is there a new look to the packaging?

Our new past manufacturer cannot accommodate stand up pouch packaging. 

Instead, we now offer beautiful, recyclable, easy-to-store boxes for your convenience!

Why are some pastas not available in the new packaging?

Please hang on while we slowly transition into our new packaging for each product. 

We had some COVID delays and all products could not launch at once. Thanks for your understanding!

Will you have more shapes and sizes available?

Absolutely! We have a few incredible products launching in Q2 and Q3. 

Be sure to sign up for our emails so that you are up-to-date!

TRANSPARENCY WITH 

FIBER GOURMET

Our goal is to always inform the customer with what they're eating, and how it's beneficial to them.

FREQUENTLY ASKED QUESTIONS

What are your shipping and handling policies?

Please click here to see our shipping and handling policies.

Do you offer free shipping?

Yes, we offer free shipping on orders $60 and above. The only exceptions at this time are Alaska and Hawaii, for these orders the shipping rate will vary on the weight of your order.

How can I return my order?

To return an order please click here, scroll to the returns section and follow instructions. 

For our standard return policy, click here .

Can I cancel my order?

We cannot guarantee that we will be able to cancel your order before it is shipped but we will try our best! 

Email us immediately and we’ll see what we can do.

Are Fiber Gourmet products gluten-free?

Not at this time, but we are always working on new products! Be sure to sign up for our emails and follow us on Facebook and Instagram so you’ll be the first to know when new products launch.

Are Fiber Gourmet Products kosher?

Yes, all of our products are kosher certified. Most products are OU Pareve with the exception of mac and cheese which is OU-D (Dairy).

Didn’t you used to sell bulk pasta?

Our bulk pasta manufacturer closed down and our current manufacturer doesn’t offer the bulk option.

I used to purchase products that I can no longer find on your site. Where did they go?

Any products no longer on the website have been discontinued due to supply/manufacturing issues. We apologize for the inconvenience.

Do you ship internationally?

Not at this time. Please visit netrition.com to purchase our products outside the USA. For Canadian orders please visit lowcarbcanada.ca.

What are net carbs?

Net carbs are digestible carbs-carbs that are absorbed by the body. To determine net carbs, subtract the amount of fiber from the total carbohydrates.