Please click here to see our shipping and handling policies.
FAQ
TRANSPARENCY WITH
FIBER GOURMET
Our goal is to always inform the customer with what they're eating, and how it's beneficial to them.
FREQUENTLY ASKED QUESTIONS
What are your shipping and handling policies?
Do you offer free shipping?
Yes, we offer free shipping on orders $60 and above. The only exceptions at this time are Alaska and Hawaii, for these orders the shipping rate will vary on the weight of your order.
How can I return my order?
To return an order please click here, scroll to the returns section and follow instructions.
For our standard return policy, click here .
Can I cancel my order?
We cannot guarantee that we will be able to cancel your order before it is shipped but we will try our best!
Email us immediately and we’ll see what we can do.
Are Fiber Gourmet products gluten-free?
Not at this time, but we are always working on new products! Be sure to sign up for our emails and follow us on Facebook and Instagram so you’ll be the first to know when new products launch.
Are Fiber Gourmet Products kosher?
Yes, all of our products are kosher certified. Most products are OU Pareve with the exception of mac and cheese which is OU-D (Dairy).
Didn’t you used to sell bulk pasta?
Our bulk pasta manufacturer closed down and our current manufacturer doesn’t offer the bulk option.
I used to purchase products that I can no longer find on your site. Where did they go?
Any products no longer on the website have been discontinued due to supply/manufacturing issues. We apologize for the inconvenience.
Do you ship internationally?
Not at this time. Please visit netrition.com to purchase our products outside the USA. For Canadian orders please visit lowcarbcanada.ca.
What are net carbs?
Net carbs are digestible carbs-carbs that are absorbed by the body. To determine net carbs, subtract the amount of fiber from the total carbohydrates.